Faq: The most frequently asked questions can be found here
What is the delivery time of my order?
The delivery times are very diverse … 1 day, max. 35 days. Through the following buttons you can see the expected delivery times in the country of your destination. We offer Track & Trace shipping methods, and via a track & trace code you can track your package easily from the beginning to the end of the shipping process.
What are the shipping costs?
How can I order products?
In our new online store, you can order Dutch products easily.
Select a product and then click Add to cart. Top right you will see your cart, including total price, shipping, numbers and product details. Are you satisfied with your order? Then click on ‘Checkout’ The system of our Online Shop helps you step by step in the order process. In your mail box, you will receive a variety of system and confirmation messages from us. It is possible that you will find these messages in inbox unwanted/junk. Do you nevertheless still have any questions, do not hesitate to contact us. Our customer service is ready for you, and happy to help !
Create an Account;
Click “Create account” and in just a few simple steps you can create a customer account. We do not store your personal information. FoodFromHolland, however, uses this information to process your placed order.
I see 'STG Mollie PAYMENTS' stand on my bank's statement, which is this?
The bill with the ascription “STG Mollie PAYMENTS” is from Foundation Mollie Payments.
What is Mollie ? 100% safe payment by Mollie
Mollie is a collecting payment service provider (cpsp), with an extensive online checkout. “Mollie BV” on your bank statement ? Have you encountered anywhere on the Internet Mollie ? Mollie B.V. is a recognized company that provides internet-payments for third parties. If you make a payment into our ‘Online Shop’ the payment goes via Mollie, then Mollie will ensure that it safely reaches us, and we can start processing your order.
I miss a Dutch product! ... Can i add it to the online store?
Yes, you can easily add missed Dutch products in the Online Store of FoodFromHolland. Through the ‘Add a product’ page, you can specify which or what Dutch product(s) you are missing in our Online Store. Describe your missing item(s) as clearly as possible, brand, number in packaging etc. Food From Holland will then assess whether the product meets certain minimum requirements, this mainly concerns the shipment of the product.
Can I cancel the placed and/or already paid order?
Yes, you can cancel your placed and/or all already paid order within 24 hours.
Through ‘Order History and Details’ in your customer account, you can specify at ‘Details of your order’ that you want to cancel the order. You can send your cancellation at ‘Send a Message’ on the bottom of the page. If your order has already been handed over to PostNL, cancellation is no longer possible.
Can I return an item?
Yes, you can return receive goods from Food From Holland within 14 days.
You need to make a “Return Request” in our Online Store. The return request can be found under “Details” of the order. At heading ‘Product Return’, you can specify which products you want to return. Also indicate why you want to return the products. Then click ‘Create return slip’. Goods which have been opened, goods which are out of date and goods that are visibly damaged, unfortunately we cannot take back the returned goods. The administrative costs for returning sums: € 0.99 ct
– My Account > Order History > Product Details
Is there a possibility that I can track the shipment?
What happens to my personal information?
Your personal details are not stored by us. Your data will only be used for processing the orders. Your details will be sent encrypted using SSL certificates.
Help, I have not received my order, what should I do?
There are several reasons why you have not received your order … for example;
– Your package is retained by the Customs relating to import fees and / or VAT.
– Your package went missing during transport, or stolen.
Contact us in a short time, if you have not received your order. FoodFromHolland then contact PostNL … and ask a mission to research. We will keep you informed via mail, concerns the progress of this investigation. However, we have after we have handed over the packet to PostNL no more control about the shipment. So we are not responsible for lost shipments. We’ll do everything to get the shipment together with PostNL above water.
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