Customer Service

Welcome to the Customer Service of
On this page, you can find information regarding our Terms and Conditions, our customer testimonials, the various shipping & payment methods, frequently asked questions, and contact. Our customer service offers more..! If you can not get a real Dutch product in your own country, please contact us. We shall look up the product, and offer it at a very competitive price in the online store. You can easily add your favorite Dutch products at our “Add a product” page. Unfortunately, it is not yet possible to send refrigerated and frozen products. In the future, this will surely be an extension of our product range!


Contact & Information

You can easily contact us via: Contact Form, Live Support & E-Mail !

Cancel order...

Your placed order can be canceled. Please contact our Customer Service.

Returns order...

Your received order can be returned within 14 days, if the product contains manufacturing defects.

Information about the Shipping

We ship all our parcels via PostNL or DPD Home. All parcels are including: Registered + Insured and also a Track & Trace code… so that at all times you can track your order precisely.

Our Terms & Conditions

Our Terms & Conditions:

What our customers say ...

What customers say:

You miss a product in our 'Online Store'?

Via “Add a product” you can specify which product you’d like to add to our ‘Online Store’.

Our Payment options

Our payment options.

VAT. Rates by Region

VAT. Rates by Region

Frequently Asked Questions

The Frequently Asked Questions:

Customer Service Hours

Customer Service Hours:

Usual Opening-Times Customer Service – Dutch/European Time*
Monday: from 12:00 am to 0:00 pm
Tuesday: from 12:00 am to 0:00 pm
Wednesday: from 12:00 am to 0:00 pm
Thursday: from 12:00 am to 0:00 pm
Friday: from 12:00 am to 0:00 pm
Saturday: from 12:00 am to 0:00 pm
Sunday: from 12:00 am to 0:00 pm


*When our customer service is still offline, then we are very busy with the processing of all orders. We apologize for the inconvenience … Leave a message and we will respond soon.